Citizen Relationship Management and Principal/Agent Theory
نویسندگان
چکیده
منابع مشابه
Phenomenography of Citizen Relationship Management
Citizen relationship management in public administration is rooted in customer relationship management concept in the private sector. This new concept in the public sector can increase citizen participation and involvement in decision-making procedures, can be the voice of citizens, and can enhance their feeling of belongingness to the government. Using the phenomenography strategy, the researc...
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identification and prioritization of criteria of citizen relationship management in governmental organizations
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ژورنال
عنوان ژورنال: International Journal of Managing Value and Supply Chains
سال: 2014
ISSN: 2230-7966,0976-979X
DOI: 10.5121/ijmvsc.2014.5307